1. Hemmatinezhad Z, Hemmatinezhad MA. Evaluating the quality of educational services in physical education and sport sciences faculty of Gilan according to servqual model. Studies of Management Foundations in Sport. 2014;1(3):11-28 [Persian].
2. Defining Quality in Eduction. A paper presented by UNICEF at the meeting of the international working group on education, Florence, Italy; 2000.
3. Enayati Novinfar A, Yosefi Afrashteh M, Siami L, Javaheri Daneshmand M. Evaluating the quality of educational services in Hamedan Payame Noor University according to Servqual model. Journal of Research and Planning in Higher Education. 2011;1(61):135-51 [Persian].
4. Munawar Khan M, Ahmed I, Musarrat Nawaz M. Student's perspective of service quality in higher learning institutions; anevidence based approach. International Journal of Business and Social Science. 2011;2(11):159-64.
5. Sopon D, Ilies L, Petean FI. Quality of educational services: the influence of external factors on university student satisfaction – a case study. Managerial Challenges of the Contemporary Society. 2013;6(1):112-16.
6. Sarbu R, Ilie AG, Enache AC, Dumitriu D. The quality of educationl services in higher education- assurance, management or excellence. Quality Management in Services. 2009;11(26):383-92.
7. Quinn A, Lemay G, Larsen P, Johnson DM. Service quality in higher education. Total Quality Management. 2009;20(2):132-59.
8. Abdullah F. Measuring service quality in higher education: HEDPERF versus SERVPERF. Marketing Intelligence & Planning. 2006;24(1):31-47. [
DOI:10.1108/02634500610641543]
9. Mahram B. Role of curriculum components in students' responsibility. Conference Proceeding (student, partnership, university). Mashhad Ferdowsi University; 2007 [Persian].
10. Rahimi H. Analysis of the relationship between life skills and responsibility in students of Kashan University. Journal of Culture in Islamic University. 2015;5(16):307-26 [Persian].
11. Frink DD, Klimoski RJ. Advancing accountability theory and practice: Introduction to the human resource management review special edition. Human Resource Management Review. 2004;14(1):1-17. [
DOI:10.1016/j.hrmr.2004.02.001]
12. Hall AT, Ferris GR. Accountability and extra-role behavior. Employee Responsibilities and Rights Journal. 2011;23(2):131-44. [
DOI:10.1007/s10672-010-9148-9]
13. Alisa J. Creating an effective accountability plan in physical education. Journal for Physical and Sport Educators. 2006;19(5):13-16.
14. Fowler D. Student midwives and accountability: are mentors good role models. British Journal of Midwifer. 2008;16(2):100-104. [
DOI:10.12968/bjom.2008.16.2.28338]
15. Paton BI and Binding L. Keeping the center of nursing alive: a framework for preceptor discernment and accountability. Journal of Continuing Education in Nursing. 2009;40(3):115-20. [
DOI:10.3928/00220124-20090301-09]
16. Heydari Z, Mohammadi R. Investigation of the quality of educational services in culture nd science university according to Servqual model from the perspective of students. Journal of Educational Measurement & Evaluation Studies. 2015;5(11):119-42 [Persian].
17. Aghamolyi T, Zare Sh, Abedini S. The quality of educational services gap from the perspective of students in Hormozgan University of Medical Sciences. Advancement Sages in Medical Eduction. 2006;3(2):78-85 [Persian].
18. Bahreini M, Momeni Danaei Sh, Shahamat Sh, Khatooni A, Ghodsi S, Hashemi M. The quality of educational services: gap between optimal and actual status according to dentistry students. Iranian Journal of Teaching in Medical Sciences. 2013;11(7):685-94 [Persian].
19. Sohrabi Z, Majidi Z. Educational services quality gap: perspectives of educational administrators, faculty members and medical students. Health Messager Journal. 2013;7(5):376-88 [Persian].
20. Ghasemzadeh Allishahi A, Mahdiuon R, Zarezadeh P, Arghadeh F. Students' perceptions of the quality of educational services of Tabriz University of Medical Sciences, Iran. Strides in Development of Medical Education. 2016;13(1):41-48 [Persian].
21. Najafi R, Khorasani A, Mohammadi R, Gelavi R. Assessment of educational service quality based on Servqual model. Journal of Educational Measurement and Evaluation Studies. 2014;4(6):11-27 [Persian].
22. Aghamirzaee Mahali T, Babazadeh M, Rahimpour kami B, Salehi Omran A. Assessment and ranking of educational (administrative) services quality from students opinion: a case study on Mazandaran University of Science and Technology). Education Sterategies in Medical. 2017;10(4):288-301 [Persian].
23. Sattari S, Namvar Y, Rastgho A. Assessment of educational service quality in higher education students of Ardabil Azad University based on Servqual model. New Approach in Educational Management. 2014;5(3):177-95 [Persian].
24. Khajeh M. Applying SERVQUAL model and Fuzzy logic in quality assessment of educational services from students' viewpoint at Qom Islamic Azad University. Instruction Development in Medical Sciences. 2015;8(18):23-32 [Persian].
25. YasblaghiSherahi B, Havasbeygi F, Mosavipour S. Measurement of educational service quality presented to Arak University students based on SERVQUAL model. Instruction and Evaluation Journal. 2015;8(30):29-44 [Persian].
26. Zarei E, Alijanzadeh M, Moosazade AR. An evaluation of educational service quality gap in the Faculty of Health at Shahid Beheshti University of Medical Sciences: using SERVEQUAL techniques. Instruction Development in Medical Sciences. 2015;8(20):38-48 [Persian].
27. Safiri Kh and Cheshmeh A. Yongester accountability and it's relationship with socialization methods in family. Education and Breeding Sociology Journal. 2011;1(1):103-30 [Persian].
28. Yazdanpanah L, Hekmat F. Assessment of effective factors on youth social accountability. Iranian Journal of Social Sciences. 2014;8(2):127-50 [Persian].
29. Saghaii Poorseyfi M and Ranjbaran R. Relationship between identity styles, responsibility, religious biases and loneliness among MA students. Shenakht Journal of Psychology and Psychiatry. 2017;4(3):10-20 [Persian].