مجله سلامت و مراقبت
دوره 25، شماره 4 - ( زمستان 1402 )
جلد 25 شماره 4 صفحات 408-400 |
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Ethics code: 13970147
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Jammeh S, Aghamohammadi M, Dadkhah B, Kheiri R. Comparing the Perspectives of Nurses and Patients on the
Nurse-Patient Communication Status in Ardabil Educational Centers. JHC 2024; 25 (4) :400-408
URL: http://hcjournal.arums.ac.ir/article-1-1521-fa.html
URL: http://hcjournal.arums.ac.ir/article-1-1521-fa.html
جامه سعیده، آقامحمدی معصومه، دادخواه بهروز، خیری رویا. مقایسه دیدگاه پرستاران و بیماران از وضعیت ارتباط پرستار با بیمار در مراکز آموزشی درمانی شهر اردبیل. مجله سلامت و مراقبت. 1402; 25 (4) :400-408
گروه پرستاری داخلی- جراحی، دانشکده پرستاری و مامایی، دانشگاه علوم پزشکی اردبیل، اردبیل، ایران
چکیده: (158 مشاهده)
زمینه و هدف: ارتباط مؤثر، یکی از مهمترین جنبههای مراقبت پرستاری است که بدون آن، انجام بسیاری از وظایف پرستاران امکان پذیر نمیباشد. هدف مطالعه حاضر، مقایسه دیدگاه پرستاران و بیماران از وضعیت ارتباط پرستار با بیمار در بخشهای اورژانس و داخلی مراکز آموزشی- درمانی شهر اردبیل بود.
روش کار: پژوهش حاضر یک مطالعه توصیفی- تحلیلی است که با مشارکت 108 پرستار و 390 بیمار در بخش های اورژانس و داخلی مراکز آموزشی- درمانی شهر اردبیل انجام شد. روش انتخاب نمونهها در مورد پرستاران، سرشماری و در مورد بیماران، نمونه گیری در دسترس بود. برای گردآوری داده ها از فرم اطلاعات دموگرافیک و پرسشنامه تعامل پرستار- بیمار وکوویچ (2010) استفاده شد. داده ها با نرمافزار SPSS-22 و آزمونهای تی مستقل، تی زوجی و ضریب همبستگی پیرسون تجزیه و تحلیل شدند.
یافته‌ها: میانگین نمرات ارتباط پرستار با بیمار از دیدگاه بیماران، 0/93±3/96 و از دیدگاه پرستاران، 0/69±3/74 بود. بین میانگین نمرات ارتباط پرستار- بیمار از دیدگاه پرستاران و بیماران، تفاوت معنیداری وجود داشت( 0/05> p). همچنین، ارتباط معنی داری بین مدرک تحصیلی بیماران (0/001> p) و جنسیت پرستاران (0/04=p) با وضعیت ارتباط پرستار- بیمار، مشاهده شد.
نتیجه گیری: بر اساس نتایج، ارتباط پرستار- بیمار از دیدگاه بیماران نسبت به پرستاران در وضعیت بهتری قرار داشت، با این حال انجـام مداخـلات مدیریتـی و سـازمانی دقیـق و مهیـا نمـودن شـرایط لازم جهـت بهبـود رونـد ارتبـاط درمانـی توصیـه مـیشـود.
روش کار: پژوهش حاضر یک مطالعه توصیفی- تحلیلی است که با مشارکت 108 پرستار و 390 بیمار در بخش های اورژانس و داخلی مراکز آموزشی- درمانی شهر اردبیل انجام شد. روش انتخاب نمونهها در مورد پرستاران، سرشماری و در مورد بیماران، نمونه گیری در دسترس بود. برای گردآوری داده ها از فرم اطلاعات دموگرافیک و پرسشنامه تعامل پرستار- بیمار وکوویچ (2010) استفاده شد. داده ها با نرمافزار SPSS-22 و آزمونهای تی مستقل، تی زوجی و ضریب همبستگی پیرسون تجزیه و تحلیل شدند.
یافته‌ها: میانگین نمرات ارتباط پرستار با بیمار از دیدگاه بیماران، 0/93±3/96 و از دیدگاه پرستاران، 0/69±3/74 بود. بین میانگین نمرات ارتباط پرستار- بیمار از دیدگاه پرستاران و بیماران، تفاوت معنیداری وجود داشت( 0/05> p). همچنین، ارتباط معنی داری بین مدرک تحصیلی بیماران (0/001> p) و جنسیت پرستاران (0/04=p) با وضعیت ارتباط پرستار- بیمار، مشاهده شد.
نتیجه گیری: بر اساس نتایج، ارتباط پرستار- بیمار از دیدگاه بیماران نسبت به پرستاران در وضعیت بهتری قرار داشت، با این حال انجـام مداخـلات مدیریتـی و سـازمانی دقیـق و مهیـا نمـودن شـرایط لازم جهـت بهبـود رونـد ارتبـاط درمانـی توصیـه مـیشـود.
نوع مطالعه: توصيفي- تحليلي |
موضوع مقاله:
پرستاری
دریافت: 1402/9/22 | پذیرش: 1402/11/10 | انتشار: 1402/11/10
دریافت: 1402/9/22 | پذیرش: 1402/11/10 | انتشار: 1402/11/10
فهرست منابع
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2. Moghaddasian S, Abdollah-Zadeh F, Rahmani A, Salehain M, Firouzian A. Nurse-patient communication and its relation to satisfaction with nursing services in view point of cancer patients hospitalized in Shahid Ghazi hospital, Tabriz. Journal of North Khorasan University of Medical Sciences. 2013;5(2):459-67. [DOI:10.29252/jnkums.5.2.459]
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4. Tahery N, Feraidoonimoghadam M, Cheraghian B, Khazni S. Patient satisfaction of emergency medical services in Abadan and Khorramshahr hosptals, 2009. Nursing and Midwifery Journal. 2010;8(4):204-11 [persian].
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12. Dithole KS, Thupayagale G, Moleki M. Communication skills intervention: promoting effective communication between nurses and mechanically ventilated patients. BMC Nursing. 2017;16(74):2-6. [DOI:10.1186/s12912-017-0268-5] [PMID] []
13. Al-Kalaldeh M, Amro N, Qtait M, Alwawi A. Barriers to effective nurse-patient communication in the emergency department. Emergency Nurse. 2023;31(5):29-35. [DOI:10.7748/en.2020.e1969] [PMID]
14. Chegini Z, Janati A, Babaie J, Pouraghaei M. Exploring the barriers to patient engagement in the delivery of safe care in Iranian hospitals: a qualitative study. Nursing Open. 2020;7(1):457-65. [DOI:10.1002/nop2.411] [PMID] []
15. Hyun-Jung L, Bom-Mi P, Mi-Jin S, Do-Yeon K, editors. Therapeutic communication experiences of nurses caring for patients with hematology. Healthcare. 2022;10(12):2403. [DOI:10.3390/healthcare10122403] [PMID] []
16. Sadeghian E, Nooreddini A, Khodaveisi M. Barrier and facilitators of communication between nurses and chronic patients: a qualitative content analysis study. Journal of Nursing Education. 2023;12(3):22-31.
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18. Vuković M, Gvozdenović BS, Stamatović-Gajić B, Ilić M, Gajić T. Development and evaluation of the nurse quality of communication with patient questionnaire. Srpski Arhiv Za Celokupno Lekarstvo. 2010;138(1-2):79-84. [DOI:10.2298/SARH1002079V] [PMID]
19. Rostami H, Golchin M, Mirzaei A. Evaluation of communication skills of nurses from hospitalized patients' perspective. Nursing and Midwifery Journal. 2012;10(1):27-34 [persian].
20. Lotfi M, Zamanzadeh V, Valizadeh L, Khajehgoodari M. Assessment of nurse-patient communication and patient satisfaction from nursing care. Nursing Open. 2019;6(3):1189-96. [DOI:10.1002/nop2.316] [PMID] []
21. Daryazadeh S, Yavari M, Taghavi A, Sharif M, Kheirkhah D, Azadchehr M, et al. Investigating professional communication from the point of view of assistants and nurses of Shahid Beheshti Hospital in Kashan. Education and Ethics in Nursing. 2020;9(3-4):47-56 [persian]. [DOI:10.52547/ethicnurs.9.3.4.47]
22. Kashani F, Moghimian M, Salarvand S, Kashani P. Nurses' knowledge, attitude, practice about effective communication skills in patient education. Journal of Research Development in Nursing and Midwifery. 2015;12(2):59-67 [persian].
23. Norouzinia R, Aghabarari M, Shiri M, Karimi M, Samami E. Communication barriers perceived by nurses and patients. Global Journal of Health Science. 2016;8(6):65. [DOI:10.5539/gjhs.v8n6p65] [PMID] []
24. Katebi MS, Ghalenoei M, Zalbeiki S, Barzegari Esfeden Z. Quality of patient care from the viewpoint of nurses and patients in the teaching hospitals of Shohadah Qaen. Journal of Sabzevar University of Medical Sciences. 2021;28(3):339-46.
25. Bagheri H, Taghva F, Sadeh M, Shahbeygi N, Ghaderi f, Mohammad Gholi Mezerji n, et al. Viewpoint of nurses and patients about inherent dignity of patients. Scientific Journal of Nursing, Midwifery and Paramedical Faculty. 2018;4(2):50-58.
26. Fite RO, Assefa M, Demissie A, Belachew T. Predictors of therapeutic communication between nurses and hospitalized patients. Heliyon. 2019;5(10):e02665. [DOI:10.1016/j.heliyon.2019.e02665] [PMID] []
27. Turki B, Faroughi F, Azizi A, Taghizadeh Firozjaie IJE. Investigating the level of awareness and the observation the charter of patient rights from the perspective of patients and nurses in Iran: a systematic review. Ebnesina. 2022;24(4):79-88.
28. Amoah VMK, Anokye R, Boakye DS, Acheampong E, Budu-Ainooson A, Okyere E, et al. A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients. BMC Nursing. 2019;18:1-8. [DOI:10.1186/s12912-019-0328-0] [PMID] []
29. Jebali B, Ghazanjani E. Assessing nurse's viewpoint affiliated to Dr Masih Daneshvari Hospital in Tehran about effective factors in communication between nurses and patients. Education & Ethics in Nursing. 2015;3(3):47-53 [persian].
30. Pardanjani SB, Shariati AA, Alijani H, Mousavi BSM. Assessing barriers of nurse-patient's effective communication in educational hospitals of Ahwaz. Iranian Journal of Nursing Research. 2010;5(16):45-52 [persian].
31. Anoosheh M, Zarkhah S, Faghihzadeh s, Vaismoradi M. Nurse-patient communication barriers in Iranian nursing. International Nursing Review. 2009;56(2):243-49. [DOI:10.1111/j.1466-7657.2008.00697.x] [PMID]
32. Aghabarari M, Mohammadi I, Varvani-Farahani A. Barriers to applying communication skills of nurses in interaction with patients from the perspective of nurses and patients. Iranian Nursing Journal. 2009;22(61):19-31 [persian].
33. Nasiriani K, Eslami MH, Dehghani A, Dehghani H. Patient satisfaction of communication in emergency department in hospital. Avicenna Journal of Nursing and Midwifery Care. 2007;15(2):23-33 [persian].
34. Moghaddasian S, Abdollah-Zadeh F, Rahmani A, Salehain M, Firouzian A. Nurse-patient communication and its relation to satisfaction with nursing services in view point of cancer patients hospitalized in Shahid Ghazi hospital, Tabriz. Journal of North Khorasan University of Medical Sciences. 2013;5(2):459-67. [DOI:10.29252/jnkums.5.2.459]
35. Gholjeh M, Dastoorpour M, Ghasemi A. The relationship between nursing care quality and patients satisfaction among hospitals affiliated to Zahedan University of Medical Sciences in 2014. Jorjani Biomedicine Journal. 2015;3(1):68-81 [persian].
36. Tahery N, Feraidoonimoghadam M, Cheraghian B, Khazni S. Patient satisfaction of emergency medical services in Abadan and Khorramshahr hosptals, 2009. Nursing and Midwifery Journal. 2010;8(4):204-11 [persian].
37. Omidvari S, Shahidzadeh A, Montazeri A, Azin SA, Harirchi AM, Soori H, et al. Patient satisfaction with emergency departments. Payesh. 2008;7(2):141-52 [persian].
38. Messina G, Vencia F, Mecheroni S, Dionisi S, Baragatti L, Nante N. Factors affecting patient satisfaction with emergency department care: an Italian rural hospital global. Journal of Health Science. 2015;7(4):30-39. [DOI:10.5539/gjhs.v7n4p30] [PMID] []
39. Lotfi Y, Bahadori A, Sadighi A, Fazlizadeh S, Hajizade M, Zehtabiyan Y. Comparison of knowledge, attitude and function of nurses with nursing students about Hospital-Acquired Infection (HAI) control in Sarab's Imam Khomeini Medical Education Center at 2020. Journal of Health and Care. 2022;24(1):17-27 [persian]. [DOI:10.52547/jhc.24.1.17]
40. Febres-Ramos R, Mercado-Rey M. Patient satisfaction and quality of care of the internal medicine service of Hospital Daniel Alcides Carrión. Huancayo-Perú. Revista de La Facultad de Medicina Humana. 2020;20(3):397-403. [DOI:10.25176/RFMH.v20i3.3123]
41. Sangestani G, Fallahinia G, Jafarian N. A survey on nurses-patients communication in emergencies wards. Avicenna Journal of Nursing and Midwifery Care. 2008;16(1):40-50 [persian].
42. Carretta E, Trevor GB, Cappiello G, Fantini MP. Looking through the patients' eyes: measuring patient satisfaction in a public hospital. Journal of Patient Experience. 2017;4(3):121-28. [DOI:10.1177/2374373517706614] [PMID] []
43. Jiyeon L, Jung KS. Factors influencing nurses' intention to care for patients with emerging infectious diseases: application of the theory of planned behavior. Nursing & Health Sciences. 2020;22(1):82-90. [DOI:10.1111/nhs.12652] [PMID]
44. Dithole KS, Thupayagale G, Moleki M. Communication skills intervention: promoting effective communication between nurses and mechanically ventilated patients. BMC Nursing. 2017;16(74):2-6. [DOI:10.1186/s12912-017-0268-5] [PMID] []
45. Al-Kalaldeh M, Amro N, Qtait M, Alwawi A. Barriers to effective nurse-patient communication in the emergency department. Emergency Nurse. 2023;31(5):29-35. [DOI:10.7748/en.2020.e1969] [PMID]
46. Chegini Z, Janati A, Babaie J, Pouraghaei M. Exploring the barriers to patient engagement in the delivery of safe care in Iranian hospitals: a qualitative study. Nursing Open. 2020;7(1):457-65. [DOI:10.1002/nop2.411] [PMID] []
47. Hyun-Jung L, Bom-Mi P, Mi-Jin S, Do-Yeon K, editors. Therapeutic communication experiences of nurses caring for patients with hematology. Healthcare. 2022;10(12):2403. [DOI:10.3390/healthcare10122403] [PMID] []
48. Sadeghian E, Nooreddini A, Khodaveisi M. Barrier and facilitators of communication between nurses and chronic patients: a qualitative content analysis study. Journal of Nursing Education. 2023;12(3):22-31.
49. Shahbazi s, Moradi R, Mirzaii H, Rezaei Z. Investigating the effective factors on patient communication from the viewpoint of nursing students in Isfahan teaching hospitals. Zanko Journal of Medical Sciences. 2023;23(79):1-14.
50. Vuković M, Gvozdenović BS, Stamatović-Gajić B, Ilić M, Gajić T. Development and evaluation of the nurse quality of communication with patient questionnaire. Srpski Arhiv Za Celokupno Lekarstvo. 2010;138(1-2):79-84. [DOI:10.2298/SARH1002079V] [PMID]
51. Rostami H, Golchin M, Mirzaei A. Evaluation of communication skills of nurses from hospitalized patients' perspective. Nursing and Midwifery Journal. 2012;10(1):27-34 [persian].
52. Lotfi M, Zamanzadeh V, Valizadeh L, Khajehgoodari M. Assessment of nurse-patient communication and patient satisfaction from nursing care. Nursing Open. 2019;6(3):1189-96. [DOI:10.1002/nop2.316] [PMID] []
53. Daryazadeh S, Yavari M, Taghavi A, Sharif M, Kheirkhah D, Azadchehr M, et al. Investigating professional communication from the point of view of assistants and nurses of Shahid Beheshti Hospital in Kashan. Education and Ethics in Nursing. 2020;9(3-4):47-56 [persian]. [DOI:10.52547/ethicnurs.9.3.4.47]
54. Kashani F, Moghimian M, Salarvand S, Kashani P. Nurses' knowledge, attitude, practice about effective communication skills in patient education. Journal of Research Development in Nursing and Midwifery. 2015;12(2):59-67 [persian].
55. Norouzinia R, Aghabarari M, Shiri M, Karimi M, Samami E. Communication barriers perceived by nurses and patients. Global Journal of Health Science. 2016;8(6):65. [DOI:10.5539/gjhs.v8n6p65] [PMID] []
56. Katebi MS, Ghalenoei M, Zalbeiki S, Barzegari Esfeden Z. Quality of patient care from the viewpoint of nurses and patients in the teaching hospitals of Shohadah Qaen. Journal of Sabzevar University of Medical Sciences. 2021;28(3):339-46.
57. Bagheri H, Taghva F, Sadeh M, Shahbeygi N, Ghaderi f, Mohammad Gholi Mezerji n, et al. Viewpoint of nurses and patients about inherent dignity of patients. Scientific Journal of Nursing, Midwifery and Paramedical Faculty. 2018;4(2):50-58.
58. Fite RO, Assefa M, Demissie A, Belachew T. Predictors of therapeutic communication between nurses and hospitalized patients. Heliyon. 2019;5(10):e02665. [DOI:10.1016/j.heliyon.2019.e02665] [PMID] []
59. Turki B, Faroughi F, Azizi A, Taghizadeh Firozjaie IJE. Investigating the level of awareness and the observation the charter of patient rights from the perspective of patients and nurses in Iran: a systematic review. Ebnesina. 2022;24(4):79-88.
60. Amoah VMK, Anokye R, Boakye DS, Acheampong E, Budu-Ainooson A, Okyere E, et al. A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients. BMC Nursing. 2019;18:1-8. [DOI:10.1186/s12912-019-0328-0] [PMID] []
61. Jebali B, Ghazanjani E. Assessing nurse's viewpoint affiliated to Dr Masih Daneshvari Hospital in Tehran about effective factors in communication between nurses and patients. Education & Ethics in Nursing. 2015;3(3):47-53 [persian].
62. Pardanjani SB, Shariati AA, Alijani H, Mousavi BSM. Assessing barriers of nurse-patient's effective communication in educational hospitals of Ahwaz. Iranian Journal of Nursing Research. 2010;5(16):45-52 [persian].
63. Anoosheh M, Zarkhah S, Faghihzadeh s, Vaismoradi M. Nurse-patient communication barriers in Iranian nursing. International Nursing Review. 2009;56(2):243-49. [DOI:10.1111/j.1466-7657.2008.00697.x] [PMID]
64. Aghabarari M, Mohammadi I, Varvani-Farahani A. Barriers to applying communication skills of nurses in interaction with patients from the perspective of nurses and patients. Iranian Nursing Journal. 2009;22(61):19-31 [persian].
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